FAQs

Yes, we offer the following:

• Containers for food waste are available in the following sizes: 140 litres and 240 litres
• Containers for non-recyclable waste are available in the following sizes: 140 litres, 240 litres, 360 litres and 660 litres
• Containers for cardboard, paper and cartons are available in the following sizes: 240 litres, 360 litres and 660 litres
• Containers for glass and metal packaging in the following sizes: 140 litres
• Transparent sacks for plastic packaging with the SOR logo
• Bags for food waste with the SOR logo.

Yes, by being smart about your sorting you can reduce the container sizes, and this will mean lower fees. The fee is set based on the container sizes.

As a service-user, you get 3 containers, sacks for plastic collections and bags for food waste

• Container for food waste with brown lid.
• Container for non-recyclable waste with grey lid.
• Container for cardboard, paper and cartons with blue lid.
• Container for glass and metal packaging with green lid.
• Transparent sacks for plastic packaging with the SOR logo
• Bags for food waste with the SOR logo.

You can select the container sizes that are best for you and your household.

Food waste container:
Most people manage with a 140-litre container. If that turns out to be too small, it's easy to switch to a bigger one. In addition, you get a practical basket that can stand under the kitchen counter and paper bags to go with it.

Non-recyclable waste container:
The smallest container is suitable for small households – with one or two adults The medium-sized one is suitable for a family with 2-3 teenagers. The biggest one may be suitable if you have additional properties or if your family is bigger, especially if you have young children in your household. Used nappies, for example, take up lots of space..

Paper container:
Most people manage with a 240-litre container. If that turns out to be too small, it's easy to switch to a bigger one.

Yes, you can share with up to three neighbours. The fee is then also shared for the shared container! Half of our users share containers with neighbours.

Yes, as a landlord you pay a service fee per residential unit; in addition you pay a fee per number and size of containers.

Wherever is best for you, but on collection days they must be by the driveway to your property - i.e. near the public thoroughfare. The distance to the road along which the collection vehicle travels must be no more than 7 metres. It is possible to agree a longer distance, but this will cost a little more. Call us for more information on this.

Food waste is collected every 14 days. Non-recyclable waste, paper waste and household plastic is collected every 4 weeks.
The containers should be in place for emptying from 06.00 in the morning, as that is when the waste collectors begin work. There may sometimes be changes to set collection days due to holidays and similar. On such days the rounds will start at 04.00. So check your collection calendar carefully. For most people, it is sensible to put your containers out the evening before collection.

For more information about collection dates, see the collection calendar.

This is your responsibility. You are also responsible for ensuring that the containers do not obstruct traffic or cause inconvenience to others.

It must be easy for the collection crew to access the containers; in winter you must ensure that snow is cleared away and sufficient grit is scattered. If snow is not cleared sufficiently or grit not scattered, there is a risk the containers may not be emptied.

No. The only exception is paper waste – for those who do not have their own container for paper.

If you have non-recyclable waste that will not fit in the containers, you must take it yourself to the recycling station in your municipality.